Frequently Asked Questions
Product
Are All The Products Canadian Made?
Yes! All the products we receive for our gift boxes are either handmade or manufactured right here in Canada! We love to support small business and Canadian made business as much as possible.
How Often Do You Bring In New Product?
We bring in new product almost all the time! We're constantly looking for new products to bring in so you have more options for gifting.
Can I Make My Own Box?
Yes you can! Browse our full inventory and create your own box by clicking here. You can also select "Build Your Own" from the top menu to take you to our customization page.
Will My Gift Be As Shown/Laid Out On The Website?
When we arrange our boxes for photos, we're thinking about you and how it will look when you open up your box! When you receive your box, it will look very close to how we lay out our boxes for pictures! Sometimes we may overlay some products to be able to fit into the box properly but you will always receive what's in the pictures.
Do You Accept New Vendors?
We are always on the hunt for new products! If you have an amazing product and would like to share it with us, please email us your wholesale sheet and product info to hello@goldenleafgiftco.ca . We keep all emails in a folder for when we're actively looking for new product so just because you don't hear from us right away doesn't mean we don't see it!
Shipping, Delivery & Pick Up
Do You Offer Shipping?
Yes we do! Our shipping rates change depending on what box you choose or what products you pick. When you checkout, the most accurate and most affordable rate is what is offered. We ship with Canada Post for the majority of our orders. Occasionally, we use UPS especially for bulk orders of more than 2 boxes.
For bulk shipping of more than 3 boxes, please email us for a custom quote at hello@goldenleafgiftco.ca
Where Do You Offer Local Delivery?
We offer local delivery to certain areas within HRM and East Hants in Nova Scotia. If you're not sure if you're part of our local delivery zone, please send us an email at hello@goldenleafgiftco.ca so we can make the best possible arrange for your gift to arrive to you.
Do You Offer Pick Up?
Yes we do! We've teamed up with a few store-fronts in HRM and East Hants to offer a local pick up options for those who live in Nova Scotia. Please email us at hello@goldenleafgiftco.ca to get more information about our pick up options.
What's The Difference Between Shipping, Delivery And Pick Up?
Shipping: Your order will be picked up by a courier and delivered with a courier. For us, this is either with Canada Post or UPS.
Delivery: This is local delivery, meaning we only deliver to areas that are close to our location. This included HRM and East Hants. Any areas outside of these two, you have to either ship or pick up your items.
Pick Up: Pick up for those locally who want to save a few dollars and can make it to one of our pick up locations. Only available via email request.
Can I Place An Order For Multiple Boxes?
Yes you can! For more than 3 boxes, please reach out to us for custom shipping pricing. If shipping isn't needed, select pick up or delivery at checkout.
Customized Gift Boxes
Can I Make My Own Gift Box?
Yes you can! We have a custom gift box builder where you can create your gift box with all the wonderful products we have on hand from Canadian business. It's a 3 step process. you pick your box, products and upgrades.
Click here to head there now and start creating your own gift box.
How Does Creating A Gift Box Work?
In 5 easy steps, you can create your very own customized gift box!
Step 1, you pick the gift packaging you would like for your customized gift!
Step 2, you pick out the products you would like to add to your gift box.
Step 3, you pick out upgrades (optional) that you would like added to your gift box! all these products are flat and can be added very easily into most boxes.
Then add to cart! It's as easy as that! Click here to get a custom gift box started.
Can I Create More Than 1 Gift Box?
Yes you can! Currently, our gift box builder is ideal for doing 1 customized gift box. If you would like to create more than just 1 gift box, please email us at hello@goldenleafgiftco.ca so we can assist you.
I'm A Real Estate Agent/Coorporation/Event, Can I Get Customized Boxes Done?
Yes you can! We have a section further down this page for all the info you may need about creating customized boxes with us.
It's always a great idea to reach out as well. Email us at hello@goldenleafgiftco.ca so we can get a better idea as to what you're looking for.
Orders & Processing
What Is The Processing Time For Orders Placed?
Orders are packaged within 24-48 hours of being placed.
Pick up orders are usually available within 24-48 hours. However, store-front pick ups can very by location. Watch for an email from us that says your order is ready before visiting the store-front.
For delivery orders, we deliver once a week to HRM. Usually on either Tuesday's or Thursday's. We will send an email the day before delivery that your order is ready.
For shipping orders, we can ship via Canada Post daily. Any orders with UPS tracking are shipped out weekly.
Can I Make Changes To My Order Once It's Placed?
If you need to make changes or adjustments to your order, please send us an email at hello@goldenleafgiftco.ca ASAP with the subject line saying "ADJUSTMENT ORDER#000000". Insert your order number in place for the number above and we will respond to you as soon as we can! We can make adjustments and changes within 24 hours after purchase. Anything longer and your gift may be out of our hands. Especially if it's a shipping order.
Will I Receive A Confirmation That My Order Is Received?
Yes! You will receive an email from us when your order is placed and received. You will receive another email when your order is ready and finally another email when your order is picked up, delivered or shipped along with any other information you may need about your order. Including tracking number or pick up instructions.
What Payment Methods Do You Accept?
We accept Amex, Mastercard, Visa, Google Pay, Apple Pay, Shop Pay and Interact. If your payment method isn't listed here or at the bottom of our website, please reach out to us at hello@goldenleafgiftco.ca to see if alternate payment arrangements can be made.
We can accept etransfer - please email us if you would like to pay via etransfer.
Corporate, Real Estate & Bulk Orders
Do You Offer Corporate/Real Estate/Bulk Pricing?
Yes we do! We would love to chat more about what you have in mind. Please reach out to us at hello@goldenleafgiftco.ca so we can chat more!
Can I Get Our Logo Incorporated Into Our Gift?
You absolutely can! We offer a few customization options for Real Estate, Corporate, Events and more! Please reach out to us at hello@goldenleafgiftco.ca to learn more about our customization options.
What's Your Minimum Order For Corporate/Real Estate/Event orders?
We can work with as little as one box/bag up to however many you need/want! We offer more benefits and more customization options with the more boxes/bags you purchase. Please reach out to hello@goldenleafgiftco.ca to learn more about our minimum orders for Corporate, Real Estate, Events and more.
How Far In Advanced Do I Need To Place A Corporate/Real Estate/Bulk Order ?
As soon as you're ready and know how many boxes you need! The longer of a timeline we have, the better we can accommodate for you. If you would like customization options, the longer of a timeline we have, the better. To get a better idea of a minimum timeline, please reach out to us at hello@goldenleafgiftco.ca .
Orders with 20+ boxes will need 3-4 weeks for prep and customization options.
Order with 10 or fewer will need 2-3 weeks for customization options. During busier times, this can be longer.